Returns & Refunds

Every item is made to order

We do not keep spirit wear in stock. When you place an order, each shirt, hoodie, and long sleeve is printed for you specifically, in the size and color you chose. Nothing is produced until it is ordered, which is how the Maple View Middle School PTO avoids paying for inventory that never sells.

Because of that, we cannot accept returns or exchanges for a change of mind, or because an item is the wrong size or color. A returned item cannot be resold to anyone else. Please check the size options carefully before ordering — especially when buying for a student who is still growing.

If something is wrong with your order

This is different, and we will make it right. Contact us if your order arrives and any of the following is true:

• The item is misprinted, or the logo is damaged, crooked, or incorrect.
• The item arrived damaged or flawed from production.
• You received a different item, size, or color than the one on your order.
• Part of your order is missing.

In these cases we will replace the item at no cost to you, or refund it in full — whichever you prefer. You will not be asked to pay return shipping, and in most cases we will not ask for the item back.

How to make a claim

Email mapleviewpto@gmail.com within 14 days of collecting your order. Include:

• Your order number — it looks like MV-1001 and is on your confirmation email.
• What is wrong with the item.
• A photo, if the problem is something we can see.

We are a volunteer-run parent group, so please allow a few days for a reply. We will confirm what we can do before anything is reprinted or refunded.

Changing or cancelling an order

Once production has started, an order cannot be changed or cancelled. If you have just ordered and need to correct something, email us immediately — if your order has not yet gone to the printer we will do what we can, but we cannot promise it in every case.

Donations

Donations to the Maple View Middle School PTO are not refundable. A donation is a gift rather than a purchase, and it goes to work funding activities at the school as soon as it is received.

If you donated by mistake — the wrong amount, or twice — email us and we will look at it. We would rather fix a genuine error than keep money you did not mean to give.

How refunds are issued

Approved refunds go back to the original payment method through Stripe, our payment processor. We refund the full amount you were charged, including the processing fee added at checkout. Your bank typically takes 5–10 business days to post the credit after we issue it.

Questions

Email mapleviewpto@gmail.com. We would much rather answer a sizing question before you order than sort out a problem afterwards.